TOUR BOOKING CONDITIONS
1. BOOKING A TOUR
You are required to send an official reservation order to UniLeisure Travels & Tours Co., Ltd. in Myanmar either by phone (95) 9 254252233, 254262233 or email firstname.lastname@example.org in order to establish a booking.
2. DEPOSIT and PAYMENT SCHEDULE
2.1 In order to ensure a proper booking and confirming your land reservation, we require a deposit 30% per person per tour from the total tour price which must be payable within 7 days of making the initial tour reservation.
2.2 The balance of the payment must be paid no later than 30 days prior to the beginning of the tour. In the case of Late Booking made within 30days of your departure, the full cost of the holiday will be payable immediately on booking.
2.3 Tickets, Vouchers or other documents will not be issued until full payment has been received by us.
2.4 Timely payment and meeting key deadlines are essential to ensure that your reservation remains in effect, If payment isn’t made by due date, we may assume that you have canceled and cancellation charges below will be levied by UniLeisure Travels.
3. CANCELLATION OR CHANGE BY YOU
Once a tour has been confirmed, any cancellation after that date will incur a penalty.
3.1 Notice of cancellation must be made in writing to UniLeisure Travels & Tours Co., Ltd.
3.2 Your deposit is non-refundable upon cancellation by you because there is a fee to cover the estimate of cost and expenses incurred by us in terms of the schedule set out hereunder.
PERIOD OF NOTICE CANCELLATION FEE
More than 30days notice Deposit is forfeited
30 – 15 days 30% of tour price
14 – 8 days 50% of tour price
7 – 1 days 80% of tour price
Day of departure 100% of tour price
3.3 A fee of 5% from the tour price per person in addition to the revised tour price differences (if any), will be charged if you wish to change/alter/transfer to a reservation after the booking is confirmed. A change of tour date or tour itinerary within 30 days of departure will be treated as a cancellation, and normal cancellation fees will apply.
4. CANCELLATION OR CHANGE BY US
4.1 UniLeisure Travel reserves the right to change or cancel your booking in accordance with operational requirements or circumstances beyond its control.
4.2 We reserve the right to cancel our hosted tour by giving a notice as early as possible if there are not enough participants to fill a particular tour date. In the circumstances, should change or cancellation is necessary we will offer you comparable or better alternative where available. If an alternative is not available or acceptable you will be entitled to a full refund of monies paid by you to us without payment of any transfer fee.
4.3 If the change or cancellation is due to force majeure (such as political unrest, social instability on the tour itinerary, labour stoppages and strikes, severe weather conditions, natural and nuclear disasters, health risk, acts of God or other similar events beyond UniLeisure Travel’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.
4.4 UniLeisure Travel is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
5. STATUS OF FARES, PRICES, and RATES
The cost of a tour may vary considerably due to seasonality and other factors such as currency fluctuations. Should these costs change, it may be necessary to make a surcharge on the price of your tour departure. Should the total tour cost increase by more than 10% you will have the right to cancel within 5days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit has been received. This status excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by government or sub contract operator or supplier. In exchange for these statuses, no refund will be made if costs are reduced.
6.1 UniLeisure Travel acts as an agent for services provided by operators and cannot be held liable for any alterations, acts or omissions on the part of those providing services listed in our brochure, website or any other services incidental thereto. Further, the responsibilities of associated air carriers are limited as specified in their tickets, conditions of carriage and tariffs.
6.2 UniLeisure Travel shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour or itinerary or for losses or additional expenses due to strike, war, quarantine or other causes. Baggage and personal effects are the passenger’s own risk and it is the responsibility of the passenger to effect insurance.
6.3 UniLeisure Travel and the operators involved in this program, shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury however and by whomsoever caused and whatever kind occurring by any conveyance or property used to utilize by the operator.
6.4 The passage contract in use by the operators concerned constitutes the sole contract between the operators and the purchasers of travel arrangements. The travel agent usually will forward deposits and other payments to us on your behalf but is not our agent for the purpose of receipting money.
6.5 Receipt of money by the travel agent does not constitute receipt by UniLeisure Travels. There is no liability on our part in respect of any money until payments are “received” by us. “Received” means an authorization from our Bank or Financing Account.
6.6 UniLeisure Travel reserves the right to correct any error or omissions of information prior to final payment being received by us.
7. TOUR DETAILS AND CONDITIONS
7.1 Your reservation will be confirmed on receipt of a non-refundable deposit of 30% per tour per person from tour price, which must be paid within 7 days of booking or the reservation will automatically be canceled.
7.2 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops are closed. Hotel facilities may vary from place to place. Meals may vary in style.
7.3 Tour price includes accommodation & meal, coach, boat, mountain truck transport, domestic flights, entrance fee to attractions, throughout or station tour guide & driver as stated in the “Service Inclusive” section. Unless specified other components are considered as items not included in the tour price.
7.4 Tour price does not include airfares or transportation charges to and from Myanmar, airport taxes, passport and visa fees, insurance, meals not stated in the itinerary, personal expenses, laundry, phone calls, beverages and alcohol drinks, excess baggage, camera fees, optional excursions, tips to tour guides, drivers and local guides unless specified.
7.5 Any special meal requirements will be made on a request basis only and subject to availability, UniLeisure Travel cannot be the liability for special meal requests that are not fulfilled.
7.6 It is your responsibility to have a valid passport and obtain all visas and permits required for your holiday before departure. UniLeisure Travel is not responsible for any costs incurred as a result of failing to obtain necessary visas.
7.7 You agree that our UniLeisure Travel’s Tour Guides or Representatives may take photographs and films of you while you are on tour with us. Which may be used in our brochures, website and/or advertising material without obtaining any further consent or payment in respect of such photographs and/or films.
8. COMPLAINTS & CLAIMS
Should you have a complaint in respect of the tour, you should inform the tour guide or the representative during the course of the tour to prevent the similar problem happening again. If the matter cannot be resolved, your complaint should be made to us in writing within 14 days from the end of your holiday by stating relevant evidence. Any claims made 14 days period after completion of your holiday will not be considered by UniLeisure Travels.
UniLeisure Travel strongly recommend that you should engage comprehensive travel insurance cover for personal accident, medical expenses, damaged & lost luggage, lost money and expenses incurred from the interruption and cancellation of trips before embarking on a holiday.
Once UniLeisure Travel accepts your booking by confirmation after making a deposit of 30% payment per person per tour, you acknowledge that you agreed with our standard Tour Booking Conditions, thereof a contract is make up between you and UniLeisure Travels & Tours Co., Ltd.